You generally have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have or has taken possession of the goods.
If you have ordered several goods as part of a single order that are delivered separately, the period begins on the day on which you or a third party named by you have or has taken possession of the last goods.
To exercise your right of withdrawal, you must inform us
mamarx GmbH
Chodowieckistr. 15, 10405 Berlin, Germany
E-Mail: m@mamarx.de
by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract.
You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.
If you withdraw from this contract, we must reimburse you for all payments we have received from you, including delivery costs (except for additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any case at the latest within fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
You bear the direct costs of returning the goods.
You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics, and functioning of the goods.
According to Sec. 312g Para. 2 No. 1 German Civil Code (BGB), the right of withdrawal does not exist for contracts for the delivery of goods that are manufactured according to customer specifications or clearly tailored to personal needs.
Since the AI portraits you order are individually created according to your specifications (uploaded photo, chosen art style), they constitute custom-made goods. The right of withdrawal is therefore excluded pursuant to Sec. 312g Para. 2 No. 1 BGB.
Your satisfaction is very important to us. That is why we show you a detailed preview of your portrait before you place your order. This allows you to review the result in advance and ensure it meets your expectations. Our team does its very best with every generation to create a high-quality, unique portrait of your pet.
If you wish to withdraw from the contract, you can use this form:
To mamarx GmbH, Chodowieckistr. 15, 10405 Berlin, Germany, m@mamarx.de:
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
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Ordered on (*) / received on (*)
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Name of consumer(s)
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Address of consumer(s)
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Signature of consumer(s) (only for paper notification)
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Date
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(*) Delete as applicable.